How Airport Lounges Enhance Customer Loyalty: Insights for Financial Brands
Entertain Me: AI’s Role in the Hospitality Industry’s Evolution
Making a Difference: Our CSR Event with Budapest Bike Maffia and SPACES
BARE International Europe Honored as Elite Customer Experience Firm at MSPA Europe/Africa Conference
Ultrabalaton 2024: BARE International & Spaces Office Support Hospice Care
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PERMANENTLY WORKING FROM HOME? NOW WHAT?
The working world as we know it has changed drastically since the rise of COVID-19. Many employees were forced to abandon their office space to work in a space of their own. For some, the switch was mandatory, while for others it was more of a safety precaution due to health concerns. Now that more people are getting vaccinated, more seem to be returning to their office. However, for every person that is heading back to the office, there are still some that seem to be happy working from home.
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A REPORT FROM THE RECOVERY: CREDIT TRENDS TO WATCH IN 2021
‘If you work in or are connected to the credit industry —whether as a lender, a retailer, or even a B-to-B manufacturer that offers financing to encourage sales—it’s a good time to survey the credit landscape.’ BARE shares an article by Susan Doktor and Jason Steele for Money.com on what credit card issuers need to know.
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BARE INTERNATIONAL HONORED AS ‘BEST MYSTERY SHOPPER JOBS AND COMPANIES TO WORK FOR’
BARE shares an article by Trinity Owen for DollarSprout on mystery shopping.
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STUDY SHOWS THAT CONSUMERS (STILL) LOVE A FACE-TO-FACE PURCHASE
BARE International recently completed a survey that proves face-to-face service is still vital for vehicle or clothing purchaes. The surprise results, however, was within the financial sector, which went through a strong digital transformation.
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CX WEEK: THE ROI OF IMPROVING THE CUSTOMER EXPERIENCE
According to a Walker study, customer experience will overtake price and product as the key brand differentiator by the end of 2020. This year purchasers are empowered like never before: customers demand relevant personalized experiences, and companies must be accurate, dependable, and provide the service they guaranteed. Before approving any investment, organizations want to see a clear forecast of the ROI for a solid CX program. It is important to choose the business metrics that are best suited to a particular industry and business. Read more
HOW PAGE LOADING TIME IMPACT ON CUSTOMER EXPERIENCE
Think fast! 70% of your customers say phone page load speed impacts buying decisions. Read more
SHOPPERFEST 2021
Meet Global Vice-President Jason Bare and Director of Business Development Michele Jowdy at ShopperFest!
MSPA Americas, the trade association representing the customer experience (CX), measurement, and merchandising industries, has announced the return of its annual independent contractor conference, ShopperFest, to be held June 25 – 27, at the Sheraton North Houston at George Bush Intercontinental Airport.
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THE 15 MOST IMPORTANT CUSTOMER SERVICE SKILLS
‘Great customer service is the key to the success of any business. Once you have mastered it, you enjoy better power and control in the competitive market.’ BARE shares an article for News Anyway with key customer service skills.
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ONLINE REPUTATION MANAGEMENT: WHY YOU SHOULD USE IT AND HOW TO GET STARTED
‘In today’s connected world, a brand’s voice is no longer solely defined by the brand, but also by public feedback — largely online. So how you manage your company’s online reputation matters. It’s about promoting and protecting your brand so it can be discovered, followed, recommended and even defended in a predominantly digital marketplace. And it’s not as easy as simply running your own website or social media pages.’ BARE shares an article by Colson Hillier for Forbes on getting started and using online reputation management.
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MYSTERY SHOP INSIGHTS ON A BUDGET: HOW TO MONITOR COMPLIANCE AND IMPROVE RESULTS WITH SELF-AUDIT
Are you interested in making an impact on your operational and service results? Are you concerned that standards have fallen due to a lack of corporate budget for monitoring? Do you want to make a difference with a nominal investment in time and money?
There is a saying, “You cannot manage what you do not measure”. Linda Amraen, Global Director of Client Services of Hospitality at BARE International, provides an overview of the Self-Audit methodology and why deploying Self-Audit to ensure your team is performing according to standards is important in mitigation of risk and overall improvement.
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