The customer journey goes far beyond the moment of purchase. Every interaction matters — from the first contact with your brand to post-sale support. But does your company truly know every step your customer takes before closing a deal (and coming back)?
In a competitive and dynamic market, delivering impeccable customer experience requires attention to every detail. For this reason, relying on specialized audits is essential to maintain operational standards, ensure compliance, and strengthen customer trust. At BARE International, we offer custom audit solutions, tailored to your business needs, so you can have full control over your processes and results.
Once upon a time, the hospitality industry primarily focused on providing a place to sleep and a meal to start the day. Today, hotels have evolved into dynamic environments where the distinction between hospitality and entertainment is increasingly blurred.
Travelers are looking for authentic guest experiences that engage their senses and inspire creativity. This demand has grown significantly, especially with the rise of artificial intelligence. In this article, Linda Amraen, the Global Director of Hospitality, discusses the AI-augmented changes happening in the hospitality industry.
Imagine checking into a themed hotel that feels like stepping into a movie set—whether it’s a retro 80s vibe or a luxurious medieval castle, there’s something for everyone. The Moxy Hotels, a brand by Marriott, exemplifies this playful spirit with their vibrant decor and lively communal spaces, encouraging guests to mingle and create memories.
Using AI, these hotels can analyze guest preferences to create experiences that resonate perfectly and personally to their guests. Who knew a getaway could feel like a personalized Hollywood blockbuster?
Forget about the days of dull hotel lounges; today’s hospitality venues pulse with life, featuring everything from local bands to Broadway-style performances.
The Hard Rock Hotel chain takes this to heart, offering live music events and rock-themed experiences that turn a simple meal into an unforgettable experience.
AI steps in here too, optimizing show schedules to ensure the best acts play when the most guests are around.
The rise of celebrity chefs has turned hotel restaurants into culinary hotspots, where every meal feels like a Michelin-starred experience. The Nobu Hotels, boasting partnerships with the world-renowned Nobu restaurant, offer guests the chance to indulge in exquisite cuisine crafted by celebrity chefs.
Themed dining events and interactive cooking classes offer guests enjoyable meals that appeal to their tastes.
AI assists chefs in keeping up with trends, developing menus that meet current food trends and dietary needs, ensuring a wide range of preferences are accommodated for any guest.
Health retreats are now all the rage, where guests can indulge in yoga sessions followed by spa treatments that make you feel like royalty. The Canyon Ranch resorts exemplify this trend, offering wellness programs that incorporate fitness, nutrition, and relaxation.
AI can personalize these wellness journeys, offering tailored plans that help guests unwind and recharge based on their individual needs.
In the world of hospitality, every stay is an opportunity for excellence and every meal is an occasion to savor. Here, AI serves as a valuable tool, while humans are the skilled professionals who utilize it. Together, they create a well-coordinated experience that combines technology and personal service, ensuring memorable moments for guests.
Linda Amraen, Global Director of Hospitality at BARE International and esteemed IHSC member, brings nearly 20 years of expertise across hotels, restaurants, gaming, and more. A seasoned leader in market research and guest experience, Linda collaborates with global hospitality brands to drive innovation, optimize operations, and deliver exceptional service standards.
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BARE International Europe earns Elite designation from Mystery Shopping Professionals Association Americas and Europe/Africa
CYPRUS. (PRWEB) JUNE 17, 2024
BARE International Europe is thrilled to announce that it was honored with Elite Customer Experience Firm status at the MSPA Europe/Africa annual conference held in Cyprus in May. CEO Mike Bare, President Jason Bare, and Europe General Manager Jenő Zsiga were in attendance to accept this prestigious award.
“Achieving the MSPA Elite Membership status for 2024 is a testament to the hard work and dedication of our entire team,” stated Mike Bare. “We are honored to be recognized among the top firms in the industry, and this award validates our continuous efforts to provide top-notch customer experience solutions.”
Delegates from Europe, Africa, and various other parts of the world were warmly received at the annual conference, which took place in Cyprus at the St. Raphael Resort & Marina. The event featured insightful keynote speakers, engaging case studies, interactive sessions, and valuable networking opportunities. Vendors also provided valuable insights into the latest industry technologies.
FAIRFAX, VA. (PRWEB) JULY 11, 2023
BARE International, a prominent family-owned business in the customer experience industry, is excited to announce the appointment of Jason Bare as the new President. This transition marks a significant milestone for the company as it enters a new era of leadership, driven by the vision and expertise of the second generation of the family.
Global Experience Research Firm BARE International earns Elite designation from Mystery Shopping Professionals Association Americas and Europe/Africa.
BARE International unveiled a new brand campaign, including a new logo identity, that reflects the company’s evolution from mystery shopping provider to experience research consultants and full-service program design. This milestone is celebrated alongside their 35th anniversary for providing world-class experience research programs.
SAN FRANCISCO–(BUSINESS WIRE)–Global Retail Data and Analytics leader, Intelligence Node, announced a strategic partnership with BARE International to expand current online data capabilities to include in-store collected pricing and assortment data and insights. With this partnership, Intelligence Node aims to be a partner of choice for retailers and brands looking for the most comprehensive, data-rich perspective of the consumer buying journey across in-store and online touch points.
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