‘Covid has accelerated plenty of business trends, but personalization is one that’s often overlooked.’ BARE shares an article by Shama Hyder for Forbes on virtual personalized services.
‘Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free beer and other perks to improve employee satisfaction scores. But employee engagement is not about pool tables at the office or ice cream breaks in the afternoon — and it’s not just an HR issue.’ Here, BARE shares an article by Melissa Henley for CMS Wire on how to solve employee experience problems with customer experience skills.
‘As Q4 approaches, retailers and consumers alike are settling into new realities and habits while adjusting strategies and plans to accommodate them. Everything about 2020 looks different than years past, including the holidays, from travel and shopping to traditions and gifting.’ BARE shares an article for RetailMeNot with holiday predictions for Q4.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/family-shopping.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-09-24 10:18:302022-08-15 13:10:16EARLY HOLIDAY PREDICTIONS TO INFORM YOUR Q4 STRATEGY
On this webinar, we share how to: Discover the ‘baseline’ for your typical customer habits and expectations using resources you already have! Assess the impact of Brand and Interaction experience on likelihood to recommend using ‘Best in Class’ brand insights using ‘CCX’ or ‘Competitive Customer Experience’ research. Incorporate insights with current guest expectations to provide […]
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/Copy-of-CX-Factor-Headers-3-1210x423-1.png4231210skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-09-21 12:16:162022-08-15 13:10:16CX-FACTOR, PART III: USING INSIGHTS TO COMPETE WITH BEST IN CLASS BRANDS AND CREATING MEMORABLE EXPERIENCES
What does getting back to travel feel like? I spent some time with fellow BARE International colleagues and CX experts, Michele Jowdy, Director of Business Development, Melanie Cihak, Director of Client Services, Alicia Myers, VP of Operations to hear their personal impressions of recent travel experiences. Keep reading for key conversation insights with some sage considerations.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/traveler-wearing-mask.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-09-17 15:59:152022-08-15 13:10:16WHAT DOES GETTING BACK TO TRAVEL FEEL LIKE?
‘Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.’ BARE shares an article by Pritom Das for Entrepreneur with the relationship between technology and customer service.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/chatbot-live-chat.png5801030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-09-04 16:07:192022-08-15 13:10:17HOW TO USE TECH TO REVAMP THE CUSTOMER SERVICE EXPERIENCE
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/08/cxreplay.jpg450800skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-08-25 11:19:172022-08-15 13:10:17CX-FACTOR, PART II: UNCOVER THE WHY THROUGH EMPATHY MAPPING WITH VOC AND ONLINE REPUTATION [REPLAY]
‘B2B companies are starting to see the value of investing in customer experience and the advantage it can give them over the competition.’ BARE shares an article by Blake Morgan for Forbes about the new focus on customer experience in the B2B world.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/08/two-men-talking-on-focus-photography-2182977-1030x687-1.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-08-24 09:37:422022-08-15 13:10:17B2B WAKES UP TO THE BENEFITS OF CUSTOMER EXPERIENCE
‘Starbucks, Taco Bell, Wendy’s and several others have been upgrading or introducing their programs as they hope to build traffic coming out of the pandemic.’ BARE shares an article by Jonathan Maze for Restaurant Business with new and upgraded loyalty programs.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/08/food-delivery-1.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-08-17 09:20:342022-08-15 13:10:17CHAINS MAKE BIG INVESTMENTS IN THEIR LOYALTY PROGRAMS
What are some thoughts you may have if you had to stay at a hotel during COVID? Is your room thoroughly cleaned? Are employees taking the proper precautions? Linda, our Global Director of Client Services, shares her discoveries during an unexpected hotel stay.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/08/hotel-room-and-bed.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-08-10 10:04:322022-08-15 13:10:18REALITY OF THE EMERGENCY ROAD TRIP: SAFETY INSIGHTS FROM AN UNPLANNED HOTEL STAY
THREE STEPS TO CREATING INCREDIBLE VIRTUAL CUSTOMER EXPERIENCES
‘Covid has accelerated plenty of business trends, but personalization is one that’s often overlooked.’ BARE shares an article by Shama Hyder for Forbes on virtual personalized services.
Read more
CX WEEK: SOLVING EMPLOYEE EXPERIENCE PROBLEMS WITH CUSTOMER EXPERIENCE SKILLS
‘Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free beer and other perks to improve employee satisfaction scores. But employee engagement is not about pool tables at the office or ice cream breaks in the afternoon — and it’s not just an HR issue.’ Here, BARE shares an article by Melissa Henley for CMS Wire on how to solve employee experience problems with customer experience skills.
Read more
EARLY HOLIDAY PREDICTIONS TO INFORM YOUR Q4 STRATEGY
‘As Q4 approaches, retailers and consumers alike are settling into new realities and habits while adjusting strategies and plans to accommodate them. Everything about 2020 looks different than years past, including the holidays, from travel and shopping to traditions and gifting.’ BARE shares an article for RetailMeNot with holiday predictions for Q4.
Read more
CX-FACTOR, PART III: USING INSIGHTS TO COMPETE WITH BEST IN CLASS BRANDS AND CREATING MEMORABLE EXPERIENCES
On this webinar, we share how to: Discover the ‘baseline’ for your typical customer habits and expectations using resources you already have! Assess the impact of Brand and Interaction experience on likelihood to recommend using ‘Best in Class’ brand insights using ‘CCX’ or ‘Competitive Customer Experience’ research. Incorporate insights with current guest expectations to provide […]
WHAT DOES GETTING BACK TO TRAVEL FEEL LIKE?
What does getting back to travel feel like? I spent some time with fellow BARE International colleagues and CX experts, Michele Jowdy, Director of Business Development, Melanie Cihak, Director of Client Services, Alicia Myers, VP of Operations to hear their personal impressions of recent travel experiences. Keep reading for key conversation insights with some sage considerations.
Read more
HOW TO USE TECH TO REVAMP THE CUSTOMER SERVICE EXPERIENCE
‘Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.’ BARE shares an article by Pritom Das for Entrepreneur with the relationship between technology and customer service.
Read more
CX-FACTOR, PART II: UNCOVER THE WHY THROUGH EMPATHY MAPPING WITH VOC AND ONLINE REPUTATION [REPLAY]
On this webinar, we share:
Read more
B2B WAKES UP TO THE BENEFITS OF CUSTOMER EXPERIENCE
‘B2B companies are starting to see the value of investing in customer experience and the advantage it can give them over the competition.’ BARE shares an article by Blake Morgan for Forbes about the new focus on customer experience in the B2B world.
Read more
CHAINS MAKE BIG INVESTMENTS IN THEIR LOYALTY PROGRAMS
‘Starbucks, Taco Bell, Wendy’s and several others have been upgrading or introducing their programs as they hope to build traffic coming out of the pandemic.’ BARE shares an article by Jonathan Maze for Restaurant Business with new and upgraded loyalty programs.
Read more
REALITY OF THE EMERGENCY ROAD TRIP: SAFETY INSIGHTS FROM AN UNPLANNED HOTEL STAY
What are some thoughts you may have if you had to stay at a hotel during COVID? Is your room thoroughly cleaned? Are employees taking the proper precautions? Linda, our Global Director of Client Services, shares her discoveries during an unexpected hotel stay.
Read more