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FOUR WAYS TO PREVENT COSTLY CUSTOMER CHURN
Bad customer service is costing businesses BILLIONS. $537 billion to be precise, according to Vision Critical. With today’s technology when a bad interaction is shared in an instant, businesses cannot afford a negative customer experience.
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IMPROVING CUSTOMER EXPERIENCE IN THE AIRLINE INDUSTRY
Since the Wright brothers first flew Kitty Hawk in 1903, airplanes have come a long way. However, despite the many advantages of air travel, customer service is one of the few things airlines are rapidly tarnishing their reputation over. Read more
THE POWER OF CUSTOMER EXPERIENCE RESEARCH (CXR)
If you think ‘CXR’ is a buzzword or marketing trend, think again.
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HOW TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY
Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy.
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DIVERSITY IN THE FOCUS
21st of May was the World Day for Cultural Diversity for Dialogue and Development. Read more
THE DIGITAL TRANSFORMATION IN LUXURY HOSPITALITY
In the hospitality space, customer experience is everything. And in 2019 the increasing standard of living, high disposable income and a hunger for perfection has given the luxury hotel industry a list of high expectations to be met.
DIGITAL CAPTURE RESEARCH: TECHNOLOGY TO GAIN INSIGHTS THROUGH YOUR CUSTOMER’S EYES
You should always be observing and learning from your customers even in the digital world: Their habits, behavior, and feedback all measure the strength of your company’s relationship with its customers. If you’re not watching your customers, your competition is. Read more
WHY IGNORING YOUR ONLINE REPUTATION COULD BE FATAL.
As a business, your online reputation is incredibly precious. As more consumers rely on online research, your brand’s reputation can make or break your business. Read more
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BARE International Named a “Top CX/UX Research Company” from Quirk’s Media
Quirk’s Media writes, ‘There are many different ways to measure and gauge customer and user experience. Companies that specialize in CX and UX use a range of tools and methodologies – from more traditional methods like surveys to more tech-based techniques like eye-tracking and biometrics – to give insight into how to your users and customers interact with your brand, products and services and provide ways to improve those experiences.’
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