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HOW COUPONS AND PROMO CODES IMPROVE PERSONALIZATION
In a world where marketers get messages in front of millions of prospects with a simple click, the ability to make those offers feel personalized has become increasingly important. With personalized discounts, businesses can offer their customers more than a one-size-fits-all approach. Read more
HOW BRICK AND MORTAR STORES ARE MAKING A COMEBACK
For years now, traditional retail stores have been under attack. Consumers love the convenience and selection of shopping online, leaving brick-and-mortar stores to be dubbed a dying breed. But smart brick-and-mortar stores are undergoing a major transformation to keep up with the times. Read more
TRICK OR TREAT?! – SPOOKY CUSTOMER EXPERIENCE STATS (INFOGRAPHIC)
STATS THAT WILL HAUNT YOU (INFOGRAPHIC) Read more
BARE CARES: 5 WAYS TO FIGHT BREAST CANCER
‘Want to join the fight against breast cancer?’ BARE shares an article by Stacy Simon for the American Cancer Society on Five Ways to Fight Breast Cancer.
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POV DOS AND DON’TS
aka the Ultimate guide written by BARE International’s Data Quality Team to the Mystery Shoppers Read more
5 REASONS TEXT MESSAGING IS GREAT FOR CUSTOMER SUPPORT
There are many ways to communicate with your customers, but if you’re running a business that relies on quick interaction with consumers, a more reliable, faster method may be needed on mobile devices. Text messaging makes your company a more convenient and personable choice over your competitors.
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TELL US WHAT #IMACUSTOMER MEANS TO YOU FOR A CHANCE TO WIN!
CX Day is October 1st!
How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100!
‘CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Join us!’ Read more
WELLNESS & HOSPITALITY. WHERE NEXT?
Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface. Read more
USING OMNICHANNEL CUSTOMER SERVICE IN HOSPITALITY
The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service.
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THE TRUE VALUE OF CUSTOMER EXPERIENCE RESEARCH
The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.
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