‘Customers who once wandered the aisles of stores now place orders online. Employees keep their distance from customers instead of greeting them personally.’ BARE shares an article by Blake Morgan for Forbes about how retailers are adapting with curbside pickup in order to serve customers and keep their businesses afloat.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/couple-in-protective-masks-moving-shopping-bags-to-trunk-4127455-1030x687-1.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-06-23 16:21:092022-08-15 13:09:48WAYS TO WIN WITH CURBSIDE CUSTOMER EXPERIENCE
‘As eCommerce’s share of overall retail sales shot past an estimated 25% (up from 17% in 2019), the consumer packaged goods (CPG) industry has rushed to adapt to a rapidly changing business model. ‘ BARE shares an article by Kiri Masters for Forbes discussing the rise eCommerce among grocery shoppers.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/assortment-of-fresh-vegetables-and-fruits-put-in-plastic-4033160-1030x687-1.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-06-18 16:04:392022-08-15 13:09:49THE GROCERY INDUSTRY SPEAKS: ECOMMERCE IS HERE TO STAY
‘Every consumer has their go-to brands—the companies they will do business with again and again because of a trusted track record, great product and strong service. Every company wants to be a go-to brand, only about one-third of them reach that status.’ BARE shares an article by Blake Morgan for Forbes on the connection and progress for customers of the future.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/woman-shopping-online-at-home.jpg5741030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-06-15 08:02:222022-08-15 13:09:49THE CUSTOMER OF THE FUTURE WANTS CONNECTION AND PROGRESS
‘Many travel habits will morph as tourism slowly returns. But across all the trends experts point to, the one constant is the “p” word: Privacy. Have we all become semi-recluses through quarantine?’ BARE shares an article by Tamara Thiessen for Forbes about the upcoming changes for hotel stays and luxury travel.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/woman-in-villa.jpg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-06-11 14:01:412022-08-15 13:09:49HOTELS, TRAVEL: HOW PRIVACY WILL BE THE NEW LUXURY THIS SUMMER
‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/creativecustomer.jpeg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-06-04 08:00:462022-08-15 13:09:50CREATIVE CUSTOMER EXPERIENCE IDEAS FOR SOCIAL DISTANCING
For the past few weeks, we have all experienced a huge shift in shopping behaviors to digital adoption and online experiences. As retailers, restaurants, and other on-site businesses begin to reopen, there will be another shift in consumer behaviors… And it’s not going to be the same as before.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/reopening-what-to-cxpect-final-1030x579.png5791030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-06-02 15:37:052022-08-15 13:09:50REOPENING: WHAT TO CXPECT [REPLAY]
‘Some clients firmly believe that passively collected data are a better way to reveal true, actionable insights about consumers’ behaviour… we’ve been cautioning against the sole reliance on passive data, because we continue to prove that direct interaction with a respondent is still valuable in unlocking the why behind their behaviour, IF you do it right.’ BARE shares an article by Mary Mathes for Quirk’s on the importance of purposeful data collection.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/05/Pitfalls-of-Relying-on-Passively-Collected-Data.jpeg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-05-25 08:05:552022-08-15 13:09:50PITFALLS OF RELYING ON PASSIVELY COLLECTED DATA
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/05/WFH-call-center.jpeg6871030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-05-19 11:59:462022-08-15 13:09:51SUPPORTING CUSTOMER SERVICE TEAMS THROUGH THE CORONAVIRUS CRISES
‘Consumer electronics like phones or laptops are now essential medical technology, as doctors visits have transitioned from medical offices to your home. Via, of course, video live-streaming. “Vonage drives virtually all of the major telehealth providers throughout the world,” says CEO Alan Masarek recently on the TechFirst podcast. “And we’ve seen literally in the last month a 2,000% increase in video usage in the telehealth vertical.”’ BARE shares an article by John Koetsier for Forbes Consumer Tech on the unprecedented increase in telehealth and online video usage as industries shift into digital adoption amongst COVID-19.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/05/Doctor-video-chat-consultation.-Telemedicine-or-telehealth-concept..jpeg6881030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-05-12 13:29:242022-08-15 13:09:51HEALTHCARE DIGITAL ADOPTION: TELEHEALTH UP 2000%
‘Customer loyalty and optimism is at the top of most companies’ list of things to be concerned about during COVID-19. The way companies react to the current crisis and publicly treat their customers will significantly alter their reputation for years to come.’ BARE shares an article by digital agency Onimod on how to put your customers’ interests first with these simple tips on customer relationship management.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/05/customer-loyalty-and-trust.jpeg6181030skisshttps://www.bareinternational.eu/wp-content/uploads/sites/6/2023/05/BARE-ISO-Badge-2023-1.pngskiss2020-05-05 12:31:402022-08-15 13:09:52BARE SHARES: HOW TO MAINTAIN CUSTOMER LOYALTY AND TRUST
WAYS TO WIN WITH CURBSIDE CUSTOMER EXPERIENCE
‘Customers who once wandered the aisles of stores now place orders online. Employees keep their distance from customers instead of greeting them personally.’ BARE shares an article by Blake Morgan for Forbes about how retailers are adapting with curbside pickup in order to serve customers and keep their businesses afloat.
Read more
THE GROCERY INDUSTRY SPEAKS: ECOMMERCE IS HERE TO STAY
‘As eCommerce’s share of overall retail sales shot past an estimated 25% (up from 17% in 2019), the consumer packaged goods (CPG) industry has rushed to adapt to a rapidly changing business model. ‘ BARE shares an article by Kiri Masters for Forbes discussing the rise eCommerce among grocery shoppers.
Read more
THE CUSTOMER OF THE FUTURE WANTS CONNECTION AND PROGRESS
‘Every consumer has their go-to brands—the companies they will do business with again and again because of a trusted track record, great product and strong service. Every company wants to be a go-to brand, only about one-third of them reach that status.’ BARE shares an article by Blake Morgan for Forbes on the connection and progress for customers of the future.
Read more
HOTELS, TRAVEL: HOW PRIVACY WILL BE THE NEW LUXURY THIS SUMMER
‘Many travel habits will morph as tourism slowly returns. But across all the trends experts point to, the one constant is the “p” word: Privacy. Have we all become semi-recluses through quarantine?’ BARE shares an article by Tamara Thiessen for Forbes about the upcoming changes for hotel stays and luxury travel.
Read more
CREATIVE CUSTOMER EXPERIENCE IDEAS FOR SOCIAL DISTANCING
‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.
Read more
REOPENING: WHAT TO CXPECT [REPLAY]
For the past few weeks, we have all experienced a huge shift in shopping behaviors to digital adoption and online experiences. As retailers, restaurants, and other on-site businesses begin to reopen, there will be another shift in consumer behaviors… And it’s not going to be the same as before.
Read more
PITFALLS OF RELYING ON PASSIVELY COLLECTED DATA
‘Some clients firmly believe that passively collected data are a better way to reveal true, actionable insights about consumers’ behaviour… we’ve been cautioning against the sole reliance on passive data, because we continue to prove that direct interaction with a respondent is still valuable in unlocking the why behind their behaviour, IF you do it right.’ BARE shares an article by Mary Mathes for Quirk’s on the importance of purposeful data collection.
Read more
SUPPORTING CUSTOMER SERVICE TEAMS THROUGH THE CORONAVIRUS CRISES
‘Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting different parts of the enterprise varies dramatically from one department to the next.‘ BARE shares an article by Matthew Dixon, Ted McKenna, and Gerardo de la O for Harvard Business Review on how to support your customer service team, and subsequently your customers, through the coronavirus crises.
Read more
HEALTHCARE DIGITAL ADOPTION: TELEHEALTH UP 2000%
‘Consumer electronics like phones or laptops are now essential medical technology, as doctors visits have transitioned from medical offices to your home. Via, of course, video live-streaming. “Vonage drives virtually all of the major telehealth providers throughout the world,” says CEO Alan Masarek recently on the TechFirst podcast. “And we’ve seen literally in the last month a 2,000% increase in video usage in the telehealth vertical.”’ BARE shares an article by John Koetsier for Forbes Consumer Tech on the unprecedented increase in telehealth and online video usage as industries shift into digital adoption amongst COVID-19.
Read more
BARE SHARES: HOW TO MAINTAIN CUSTOMER LOYALTY AND TRUST
‘Customer loyalty and optimism is at the top of most companies’ list of things to be concerned about during COVID-19. The way companies react to the current crisis and publicly treat their customers will significantly alter their reputation for years to come.’ BARE shares an article by digital agency Onimod on how to put your customers’ interests first with these simple tips on customer relationship management.
Read more