HOW PROBLEM RESOLUTION MAKES AN IMPACT?
Consumers are searching on social for recommendations.
When the #1 selection comes up, they choose. I’d like to say it is due to great reviews about customer experience or value for the money, but in reality it is likely something else.
‘The global pandemic that the world is dealing with right now has further shone a spotlight on CX, particularly on the importance of a quality digital experience. It should come as no surprise that in CX Networks’ survey, digital transformation and digital customer experience ranked high in responses from CX practitioners, solution providers and industry commenters when asked about top trends.’ Here, BARE shares the latest need-to-know stats on consumer behaviours and customer expectations. Read more
BARE International, a global company with 35 years of experience in customer research is joining hands with Pulse, a leading inspection and audit software company creating world-class EHS and compliance management systems. The partnership aims to help clients from across the industries with identifying issues that are affecting customer experience and providing actionable solutions.
For too long, organizations have heavily relied on manual inspections, where auditing was not only a strenuous and lengthy process but was also prone to human errors.
Then comes mobile inspections. All the pains of manual auditing are now a thing of the past. Instead, powerful mobile app-based software takes charge of the human process and delivers an agile auditing experience. No more papers and pens, archives after archives and a constant worry of errors.
Celebrating 35 years as a leader in the customer experience market research industry, BARE International remains the premiere research partner for over 100 current automotive clients worldwide, adding an additional 19 client partners within the last quarter.
The new key to business success is levelling up our customer experience. Read our analysis and get insights across industries into the key components of customer experience trends.
Digital audits are leveraging businesses with their comprehensive analysis, and business insights. Besides, they save money in big numbers for the organization in all possible ways. Here’s a study on how digital audits effectively reduce costs for businesses.
Retail is a very crowded and aggressive market, and to survive, retailers must have competitive intelligence. Competitive intelligence can help retailers in various ways to keep a watch on the market. These days, it is essential to research market conditions before framing conclusions. The following are some methods of competitive intelligence to stand out from fellow retailers.
Due to the major changes of the past two years, businesses had to reconsider their previous strategies on how to approach their customers successfully and relocate their focus on improving their customer experience (CX). Businesses had to accept the fact that the key to being outstanding in the market is giving immediate response to the customers and being environmentally friendly with proven effort.
‘Poor personalization can drive disengagement just as often as good personalization drives engagement. It’s not enough to just use the data you have available; you must create content that utilizes that data and makes your consumer feel like you know more about them than just their name and company.’ BARE shares an articleby Justin Sharaf for Total Retail about maximizing personalization.