The customer journey goes far beyond the moment of purchase. Every interaction matters — from the first contact with your brand to post-sale support. But does your company truly know every step your customer takes before closing a deal (and coming back)?
In a competitive and dynamic market, delivering impeccable customer experience requires attention to every detail. For this reason, relying on specialized audits is essential to maintain operational standards, ensure compliance, and strengthen customer trust. At BARE International, we offer custom audit solutions, tailored to your business needs, so you can have full control over your processes and results.
Excellence in customer service is one of the biggest competitive advantages for any business. But how can you be sure that the experience you provide aligns with customer expectations? One of the most effective and strategic ways to answer this question is through mystery shopping, which delivers valuable insights into service performance and customer experience.
In the business world, every decision can directly impact a company’s results. However, many organizations still make decisions based on assumptions or intuition, without in-depth analysis.
Do you really know how your customers see your business?
Many companies believe they understand the experience they offer their customers, but reality can be very different when seen through the eyes of the consumer. Mystery shopping is a valuable tool to step outside the internal business perspective and dive into the real customer journey.
Every business strives to deliver the best possible experience to its customers, but does the service provided truly meet expectations? Often, small details go unnoticed by management, directly affecting customer satisfaction.
Customer experience is one of the key factors determining a business’s success. Satisfied customers not only return but also recommend your brand to others, helping to build a positive reputation and drive growth. But how do you know if your company is meeting customer expectations? The answer lies in customer experience surveys.
Airports are often bustling hubs of activity, a mix of excitement, stress, and long layovers. In this chaos, airport lounges have emerged as havens of comfort, convenience, and exclusivity. For financial companies, this allure represents not just an opportunity to attract and retain high-value customers but also a gateway to better understanding consumer behavior in a highly competitive space.
At BARE International, we have conducted extensive market research in the airport lounge and financial services industries, revealing key factors that drive this successful partnership. This relationship serves as a notable case study in customer experience (CX) and loyalty
In our unwavering commitment to Corporate Social Responsibility (CSR), we recently came together for an inspiring event with Budapest Bike Maffia, hosted by SPACES. Our dedicated team prepared 155 sandwiches for those in need, engaged in a transformative CSR workshop, and compassionately hand-delivered food and essentials to a nearby homeless shelter.
BARE International Europe earns Elite designation from Mystery Shopping Professionals Association Americas and Europe/Africa
CYPRUS. (PRWEB) JUNE 17, 2024
BARE International Europe is thrilled to announce that it was honored with Elite Customer Experience Firm status at the MSPA Europe/Africa annual conference held in Cyprus in May. CEO Mike Bare, President Jason Bare, and Europe General Manager Jenő Zsiga were in attendance to accept this prestigious award.
“Achieving the MSPA Elite Membership status for 2024 is a testament to the hard work and dedication of our entire team,” stated Mike Bare. “We are honored to be recognized among the top firms in the industry, and this award validates our continuous efforts to provide top-notch customer experience solutions.”
Delegates from Europe, Africa, and various other parts of the world were warmly received at the annual conference, which took place in Cyprus at the St. Raphael Resort & Marina. The event featured insightful keynote speakers, engaging case studies, interactive sessions, and valuable networking opportunities. Vendors also provided valuable insights into the latest industry technologies.